Refund Policy
Last updated: 24 August 2026
We want you to enrol with confidence. This page explains when you can get your money back, how to ask, and how long it takes.
The 14 day guarantee
If a programme is not right for you, you can request a full refund within 14 days of your enrolment date, provided you have completed no more than 25% of the programme at the time you ask.
Both conditions apply together. We record your progress automatically, so you can see your own completion percentage at any time on your My Learning page. There is no judgement call involved and nothing to argue about.
Why there is a completion limit
Our programmes are digital. Once material has been watched and downloaded it cannot be returned. The 25% limit lets us offer a genuine guarantee to people who are unsure, without the programme being consumed in full and then reclaimed.
If you have completed more than 25% and something is genuinely wrong, write to us anyway. We would rather hear about it.
How material is released
Programmes open week by week rather than all at once. Week one is available as soon as you enrol, and each following week opens seven days after the last. You will always see the opening date for each week inside the programme.
This is how the programme is designed to be studied, with time to complete the practical work between weeks. It also means you are never asked to decide about a refund before you have seen how the teaching works.
How to request a refund
Email support@theaestheteacademy.com from the address you enrolled with, and include:
- The programme name
- Your order number
- A sentence about what did not work for you, if you are willing to share it
You do not need to justify your decision. We ask because it is the only way we improve.
How long it takes
We answer refund requests within 2 working days. Approved refunds are returned to the original payment method within 5 to 10 working days, depending on your bank or card issuer. Access to the programme ends when the refund is issued.
Your progress and any work you submitted is kept, so if you return later you start where you left off.
When we cannot refund
- Requests made more than 14 days after enrolment
- Programmes completed beyond 25% at the time of the request
- Places bought with a gift or promotional code that states it is non refundable
- Accounts closed for sharing login details or redistributing course material
Your statutory rights
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days. Nothing on this page reduces that right.
For digital content, that right can end once you have started accessing the material and have agreed to immediate access. Where that applies, our own 14 day guarantee above still stands, and it is the more generous of the two.
Contact
[COMPANY NAME], [registration number], [registered address].
Email: support@theaestheteacademy.com